For private healthcare practices
Most practices lose patients in the gaps rather than in the consult room. The call nobody answered, the enquiry that sat over a weekend, the patient who finished treatment and was never contacted again.
We install a system that closes those gaps, run it for you, and keep everything it publishes inside the advertising rules.
Six moments, in the order they happen for a patient. Step through them.
It starts before the phone rings. Someone types your treatment and your suburb into Google. Three clinics come up on the map. You are not one of them, so the appointment is gone before you knew it existed.
Say you are on the map. She taps through to your website, cannot work out whether you treat what she has or whether you are taking new patients, and goes back to the list.
Say the site is fine. She rings at 4:40 on a Thursday. Your front desk is with a patient, on another line, or already gone for the day. By the time someone calls back tomorrow, she has rung two other clinics and one of them answered.
It happens again on Saturday with a form that sits until Monday. And it happens with the patient who finished a course of treatment eighteen months ago and never came back, because nobody reached out.
None of that is about your clinical standard. The practice filling those appointments is not treating patients better. It is easier to find and faster to answer. That is a system, and it is the part we install.
Most patients arrive at your website having looked at two or three other clinics on the same phone, in the same sitting. You are being chosen before anyone speaks to them.
Not the best one, not the closest one. The one that answered while they still had the phone in their hand.
Under60seconds
Under 60 seconds is how fast the system replies to a missed call or an after-hours enquiry. Every one, logged in your dashboard.
Most agencies will happily build a clinic a patient testimonial page, a before and after gallery, or an ad that names the medicine you prescribe. All three are prohibited in advertising a regulated health service, and it is your registration on the line, not the agency's.
Everything we publish is reviewed against AHPRA and TGA advertising requirements before it goes live, and again when the rules change. If you ask for something that cannot be published, we tell you before we build it rather than after a complaint.
The Patient Engine
We call it the Patient Engine. The system that gets your clinic found, turns the visit into an enquiry, answers when your front desk cannot, and follows up until the appointment books. The fundamentals a private practice needs to grow, without the extras you do not need yet.
Each part is useful on its own. Connected, they are the reason the appointment book fills while you are in a consult room.
Found by the patient searching for your treatment in your area right now.
A site that turns a cautious patient into a booked consult.
The call your front desk could not take still becomes an appointment.
Common questions answered on the spot, at eleven at night.
No enquiry goes cold because reception was busy.
More reviews on your Google listing, without the risk.
The fastest appointments to fill are the ones already on your patient list.
Know which page, ad or search brought each new patient.
Your site stays online, current and compliant without you thinking about it.
One diary to fill, nobody covering the phone after hours, and every missed enquiry is one you personally lost.
Two to ten practitioners, a recent hire whose diary is not full yet, and a front desk already at capacity.
Several locations, enquiries handled differently at each one, and no single view of where patients actually come from.
We work with private practices across Australia where patients choose their own provider. The system works the same way for clinics overseas, and the compliance layer is built around AHPRA and TGA.
Your last website was a brochure. It looked professional. It did nothing when someone rang at 4:40 on a Thursday.
The difference is not the design. Every part of this system is wired to the next one. The Google-ready pages get you found. The site turns the visit into an enquiry. The text back answers it. The follow-up chases it. The recall campaigns bring old patients back. The dashboard shows which of those steps filled the chair.
Take any one of them away and the others leak. That is why we sell the system rather than the pieces, and why the price is one number.
Hover or tap a part to take it out of the chain.
Every missed call and every after-hours enquiry. Logged, so you can check.
Every page, ad and campaign we publish is reviewed against AHPRA and TGA advertising requirements before it is published, and again when the rules change.
We show you where your practice is losing patients, then the system running on a real account with your practice on the screen. You ask the hard questions. If it is not for you, we will say so.
You fill in a short form. We build the website, the intake, the follow-up, the recall campaigns and the dashboard, run the compliance check, then connect it all and test it.
We walk your team through it and hand it over. From then on it is mostly reviewing what came in.
The Patient Engine brings in steady enquiries on its own. When you have capacity to fill and want to grow faster, add an accelerator. Only for clients, only when it makes sense.
Google, Meta (Facebook and Instagram), or both. Reach patients at the moment they are looking for care.
See Paid AdsLocal or Full. Own the searches in your suburbs, or across your city, without paying per click.
See SEOContent researched, created and posted for your practice, so patients trust you before their first appointment.
See Social Media ManagementOne monthly fee for the whole system, on the pricing page. No setup fee. Accelerators are extra if you want them, and ad spend is paid straight to Google or Meta, never through us.
Everything we publish is reviewed against AHPRA and TGA advertising requirements before it goes live. That review is a professional service, not legal advice, and it does not move responsibility off your registration. What it does mean is that we will not build you something we think would fail, and we will tell you before we build it rather than after.
No, and be careful of anyone who does. We guarantee two things: a reply in under 60 seconds on every missed call and after-hours enquiry, and a compliance review before anything is published. Patient numbers depend on your market, your capacity and whether your team works the enquiries.
It stays yours. It sits in your own system, we handle it only to run the services you have engaged us for, we never use it for our own marketing, and we return or delete it when an engagement ends. The privacy policy sets out the detail.
The website only stays live while you are on the plan. It is a system you rent, with a site you own.
Usually, yes. Most clinic websites are brochures, and a fair number of them carry copy that would not survive a complaint. Ours is wired into the intake, the follow-up, the recall and the dashboard. If yours is close, we will tell you.
Fair. So has most of our list. No contract, no setup fee, and you can see everything the system does in the dashboard. If it is not working, leave.
Answer the phone. Tell us when fees or practitioners change. Review the enquiries that come in. That is it.
No. A website on its own is how you ended up here. The system is the product.
Book a practice review. We will show you where your practice is losing patients, show you the system on a real account, and tell you straight if it is a fit.
